Returns, Refunds & Exchanges Policy
At Golden Greaux, we are committed to providing our customers with high-quality, all-natural hair care products at fair and competitive prices. Because of the nature of our products and our commitment to product integrity, all sales are final. We do not offer refunds, returns, or exchanges due to change of mind or buyer’s remorse. Please review your selections carefully before completing your purchase.
Returns for Buyer’s Remorse
We do not process returns or refunds based on buyer’s remorse.
Damaged Merchandise
Your satisfaction is our top priority. We only offer refunds or exchanges for items that arrive damaged.
Procedure for Damaged Items:
If your order arrives damaged, please retain the shipping box, all packaging materials, and all contents. Contact us immediately for assistance.
Submission Deadline:
Claims for damaged goods must be submitted within 2 days of receiving your order to be considered.
Required Documentation:
To process your claim, we require clear photos of:
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The damaged item(s)
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The exterior shipping box
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The interior packaging materials
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Any visible shipping damage
Once approved, we will arrange for a replacement or refund as appropriate.
Incorrect Product Received
If you received the wrong item due to an error on our part, we will gladly correct it.
Submission Deadline:
Claims must be submitted within 2 days of receiving your order to be considered.
Procedure:
Please contact our support team immediately. We will issue a Return Authorization Number (RAN) and provide return instructions. Once the incorrect item is received, we will promptly send the correct product.
Incorrect Product Received
If you received the wrong item due to an error on our part, we will gladly correct it.
Submission Deadline:
Claims must be submitted within 2 days of receiving your order to be considered.
Procedure:
Please contact our support team immediately. We will issue a Return Authorization Number (RAN) and provide return instructions. Once the incorrect item is received, we will promptly send the correct product.
Restocking Fee Policy
In rare circumstances, and at the sole discretion of Golden Greaux Management, a refund or cancellation may be approved. In such cases, a 50% restocking fee will be applied to the total order amount.
Legal Disclaimer
By purchasing from Golden Greaux, you acknowledge and agree to this policy. Golden Greaux reserves the right to modify or update this policy at any time without prior notice. Refunds, exchanges, or replacements are only considered in accordance with the terms outlined above. Golden Greaux is not responsible for delays, damages, or issues caused by shipping carriers or mishandling after delivery.
We truly appreciate your understanding and support!
Thank you for shopping with Golden Greaux — where natural beauty begins.
💛 The Golden Greaux Team
GG Hair Rx Management